FAQs

Edgewater Studio tiles and murals are made-to-order. As such:
- Upon receiving the signed quote and payment, we will proceed with your order and will provide an expected completion date. We make every attempt to ship within a 6 week timeframe.
- Once work has begun on your order, it cannot be cancelled.
Glass samples can be ordered for a small fee. Please make your request by sending an email to sales@edgewaterstudio.com.
There is a $250 minimum order quantity.
Orders are placed in square foot increments.
We recommend the purchase of an additional 10% tile surplus in case of breakage during installation, and to allow for cutting waste which can vary between installations.
Glass Connectables and Art Glass Mosaics tile sizes are subject to a +/- 1/16 total perimeter size variation.

We make every effort to minimize the cost of shipping.
Items are shipped via UPS.
We will not ship to P.O. boxes.
A shipping estimate will be provided at the time of quoting and this amount will be added to the cost of the order. After the order is shipped, any additional charges incurred by Edgewater Studio including applicable taxes, brokerage fees or duties will be charged back to the “Invoice To” party on the invoice.

All products should be inspected upon delivery. Naturally occurring variations in stone and art glass will not be considered defects. Please refer to the Limited Warranty for information on returning defective or damaged items.
Shipping damage must be claimed within 5 business days of delivery.
Installation signifies acceptance. Refunds will not be considered once installation has begun.
Samples are neither refundable nor returnable.

A detailed Installation Guide will accompany shipments of Glass Connectables and Art Glass Mosaics tiles.
Glass is not tempered.
Glass tiles should be installed in interior applications only, should not be immersed in water or located adjacent to sources of extreme heat or cold.
Glass tiles should be installed by a tile setting professional with prior experience installing glass tiles.
We recommend adhering Edgewater Studio glass tiles with high performance, lightweight, flexible mortar such as MEGALite Crack Prevention Mortar.
We recommend the use of sanded grout. Do not use unsanded grout with glass tiles as cracking may occur due to shrinking. Do not use epoxy grout due to low flexibility.
To avoid scratching, cleaning of tiles during and following installation must be done cautiously, with a clean, damp cloth, free of debris and solvents. For a more thorough cleaning, and to remove stubborn dirt and stains, use any of the non-abrasive and non-acidic cleaners available through home centers.
Care should be taken to ensure that glass tiles do not come into contact with solvents or solvent-based products.
Information on stone tile maintenance will accompany your order.

PDF